Refund policy
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please explain in email your problem in detail and upload relevant photos where possible.
The return address is set by default to our fulfillment facility. If you send back a package without notifying us your order may go missing. Be sure to communicate with us through our contact email so this doesn't take place.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our fulfillment facility and you will be liable for the cost of a reshipment to yourself (if and as applicable). Unclaimed returns get donated to charity after 30 days.
You hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).